Policy

Refund Policy

CaliPouches has a return period of 14 days.

CaliPouches shall, if under the jurisdiction of our return policy, refund you what you have paid for the product and/or service as soon as possible, but at the latest within 30 days of the product being returned or you informing us of wanting to return a service. You are obliged to pay for the return delivery of the product. CaliPouches will pay to send replacement products and/or services.

In your message to us you must clearly state that you regret your purchase. The return period is counted from the day you received the purchase, the full or a significant part of the product. If you have purchased a customized product, or a product with a significant personal customization, the return period is counted from the day CaliPouches has informed you about the product.

When the return policy does not apply

You do not qualify for our return policy if:

• The service you have bought was commenced with your consent during the return period.
• The price of the service purchased fluctuates with the financial market (e.g. stock options).
• Due to the physical nature of the service, it is not returnable.
• The seal of authentication of the product has been broken or opened.

Exempt goods

Several types of goods are exempt from being returned. Perishable goods such as nicotine pouches cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

When returning a product or service

• You are obliged to keep the product or service in the same condition as when delivered.
• You must not have used the product or service. You do have the right to investigate the condition the product was in when delivered.
• If damage or harm is caused to the product while investigated, the product does not qualify for the return policy.

How to start a return

Email contact@calipouches.com with your order number and a clear statement that you regret your purchase. We will reply within one business day with next steps.